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Common questions

Your Primehurst AI questions answered

Find practical guidance on joining, account protection, charges, assisted trading, withdrawals and market access with Primehurst AI. Trading carries a risk of loss and no outcome is assured. Keep each confirmation summary available so you can follow costs and processing times.

The information below develops the main themes from the homepage for members and search visitors. Confirm current charges and limits in your signed-in account, as availability and terms for New Zealand can vary.

When an in-app message differs from this information, follow the notice shown after authentication. If you still need assistance, write to support from your registered email. Complaints should be submitted through the Complaints page.

Crypto and other trading markets may move sharply and cause substantial losses. Read the Risks, Fees and Withdrawal policy pages before depositing, and use only money you can afford to lose.

Our learning resources, including Getting started, Crypto basics and Articles, explain key terms and practical checks without making performance claims.

Register using your core details, verify your email address, complete KYC if requested, and add at least £250 when you are prepared. After that, you can review market information, risk controls, AI-supported insights and guided setup. Review all quoted charges before confirming an action and risk only money you could lose. If you need help, use the Contact page to reach support.
Protection includes encrypted sessions, optional two-factor authentication and vetted payment providers where available. Personal information is handled according to the published privacy policy. These safeguards help secure your account and transactions, but they cannot prevent market losses: asset values may decline and capital is at risk.
Any applicable deposit, withdrawal or transaction charges are presented before you confirm. A fee should not appear after you have accepted the displayed summary. Check the final amount and stated processing period so you understand the cost of moving funds. Further information is available on the Fees page.
Assisted features are available where enabled. Set AI-supported rules to match your risk preferences, or manage every decision manually. You retain control of limits and protective settings. Automation may make execution more efficient, but it cannot promise gains or prevent losses. Assisted rules can be stopped whenever you choose.
Start a withdrawal through your dashboard. Depending on whether you use a card, bank transfer or e-wallet, completion commonly takes 1–3 business days. The applicable charge and expected timing appear before approval. Save the request details and contact support if it remains pending after the stated period, including your account email and displayed reference.
No previous experience is required. Primehurst AI combines guided setup, learning materials and assisted features for beginners, while more experienced users can use detailed charts and risk settings. Take a measured approach, review the conditions and ask support whenever something is unclear.
Visit Products to explore shares, crypto, AI features and support resources. The precise instruments offered may depend on your region and account status, so check the platform after signing in. Trading hours and liquidity are different for each asset.
The Contact page lists the available support email, and registered users can also submit a ticket from their account area. Issues involving active transactions are handled as promptly as possible. Do not disclose your complete password or 2FA codes in response to an unexpected message. If you think fraud may be involved, read the Fraud warning first.

Need more guidance on getting started, costs or account safety?

Reach support